Stories from the Trenches: Real-World Resilience
Maya spent months building a feature customers never used. She paused development for two weeks, interviewed twelve churned users, and shipped one focused improvement that halved support tickets. Her takeaway: talk to customers before code, and after too.
Stories from the Trenches: Real-World Resilience
When Jorge’s biggest client left, revenue cratered overnight. He created a rapid diversification plan, targeting three smaller segments with tailored offers. Within a quarter, no single client represented more than fifteen percent of revenue. Diversification became doctrine.